1. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the Service, post a task, offer to help, or communicate with other users. This information may include your name, email address, physical address (for tasks), and payment information. We also collect non-personal information, such as browser type, operating system, and website usage data through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Facilitate the posting and completion of tasks.
• Process payments securely.
• Communicate with you about your account or our services.
• Improve our website and services.
• Ensure the safety and security of our users.
• Resolve disputes and troubleshoot problems.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with other users to facilitate tasks (e.g., sharing your address with a confirmed helper). We may also share information with third-party service providers for payment processing and other essential services. We will disclose your information where required by law or to protect the rights, property, or safety of ourselves or others.

4. Data Security & Retention

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Cookies and Web Beacons

We use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

6. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
• Erasure: You have the right to have your personal information deleted.
• Restrict Processing: You have the right to request that we restrict the processing of your personal information.
• Data Portability: You have the right to be provided with a copy of your information in a structured, machine-readable format.
• Object to Processing: You have the right to object to our processing of your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

7. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected Personal Data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@thehelphood.com.